Privacy Policy

This Privacy Policy explains how Dogeau Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players regarding their information. This policy is intended for players in Australia and should be read together with the website’s Terms and Conditions and any other applicable notices.

Dogeau Casino operates under a licence issued by the Government of Curaçao (GC), and the platform applies SSL encryption and security standards to protect personal information and transaction data.

1. Information we may collect

To provide a safe, reliable and functional online casino service, Dogeau Casino may handle information supplied by a player, information created through use of the website, and information received from service providers. The amount and type of information collected may depend on the services used, account activity, payment methods and checks that are required. We aim to collect information that is reasonably necessary for operating the website, supporting players and meeting applicable obligations.

Account and contact information

When a player registers or updates an account, the site may collect details such as a name, date of birth, residential information, username, password, email address and other contact details. It may also record account preferences, communications with support, responsible gambling settings, consent choices and information needed to manage the account. A player should keep their account information accurate and notify support if important details change.

Identity and verification information

Where checks are required, the site may request identity documents, proof of age, proof of address, information about the source of funds or other verification material. These records may include information shown on documents, images, signatures or other details needed to confirm identity, eligibility and account ownership. Verification information may be reviewed manually or through specialised service providers.

Payment and transaction information

The site may record deposits, withdrawals, wagers, wins, losses, bonuses, account balances and other transaction activity. Payment providers may process payment details on behalf of the site. The site may receive confirmation, payment status, limited payment information and transaction references, while some sensitive payment details may be handled directly by the relevant payment provider.

Device, cookie and usage information

When a player visits the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referral information and details about how the website is used. The site may also collect information through cookies and similar technologies. This information helps maintain sessions, protect accounts, troubleshoot faults and understand technical performance.

Information from other sources

Information may also be received from identity verification services, payment providers, fraud prevention services, analytics providers, customer support tools or other service partners. These sources may help confirm information, identify unusual activity, process transactions, improve support or meet operational requirements. Information received from another source is handled in accordance with this policy and the purpose for which it was provided.

2. How and why information is used

Personal information is used for purposes connected with operating, securing and improving the website and providing casino services. Depending on the circumstances, information may be used to:

Create, administer and maintain a player account.
Confirm a player’s identity, age, location and eligibility to use the services.
Process deposits, withdrawals, wagers, account adjustments and other transactions.
Carry out verification, anti-fraud, security and responsible gambling checks.
Detect, investigate and prevent suspicious, unlawful or unauthorised activity.
Provide customer support, answer questions and resolve complaints or technical issues.
Send service messages about accounts, transactions, security, website changes or important notices.
Personalise website content and understand how players use available features.
Monitor system performance, troubleshoot faults and improve functionality.
Meet legal, regulatory, tax, audit, reporting and record-keeping obligations.
Protect the rights, safety, property and systems of players, the website and relevant third parties.

Where marketing communications are sent, they may be based on a player’s preferences and activity, subject to applicable requirements. Players can withdraw consent to marketing by contacting support@dogeaucasino.best or by using the unsubscribe option included in a marketing message. Withdrawing marketing consent does not necessarily stop essential service communications, such as security notices, transaction messages, account updates or other information necessary to provide the services.

Sharing information with service providers

Information may be shared with providers that help operate the website. These providers may include payment processors, identity and verification services, fraud prevention providers, technology suppliers, hosting providers, analytics services, customer support platforms and professional advisers. Such parties should receive only information reasonably needed to provide their services and are expected to handle it securely and confidentially.

Information may also be disclosed when necessary to comply with a lawful request, court process or other legal requirement, or when disclosure is reasonably needed to investigate fraud, protect users, enforce website rules or protect rights and safety. The site does not intend to sell personal information as a general commercial product.

3. Cookies and similar technologies

Dogeau Casino may use cookies and similar technologies to make the website work, remember preferences, keep sessions secure and understand website usage. A cookie is a small file or data entry stored on a device by a website. Cookies may help recognise a returning browser, maintain a signed-in session, remember choices and support the secure operation of account features.

Some cookies may be necessary for account access, navigation, security or transaction functionality. Other cookies may support analytics, performance measurement, website improvements or relevant communications. Similar technologies may collect information about device activity, website interactions and general usage patterns. The information collected through these technologies is used for the purposes described in this policy.

Players can manage, restrict or delete cookies through their browser settings. Browser settings may also allow a player to receive a notice before new cookies are placed. Blocking or deleting cookies may affect the availability, security or performance of some website features, and certain account or transaction functions may not work correctly without necessary cookies.

4. Security, storage and retention

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure connections, security testing and restricted handling of sensitive records. Access to personal information is limited to people and providers who need it for legitimate operational, support, security or compliance purposes.

No internet transmission or electronic storage method can be guaranteed to be completely secure. Players should use a strong, unique password, keep account credentials confidential, avoid sharing access to their account and take care when using public or shared devices. If a player believes an account or device has been accessed without permission, they should contact support promptly and change the relevant password.

Personal information may be stored or processed by the site and its service providers in Australia or other locations where those providers operate. Where information is handled across borders, reasonable steps are taken to support appropriate protection and secure processing. Service providers may be subject to their own privacy obligations and policies.

Information is kept for as long as it is reasonably needed for the purposes described in this policy. Some account, transaction, verification, security and support records must be kept for a period required by law even after an account is closed. Other information may be deleted, de-identified or securely disposed of when it is no longer needed, subject to legal, security and operational requirements.

Closing an account does not automatically result in the immediate deletion of every record. Information may need to remain available for account administration, transaction history, dispute handling, fraud prevention, security investigations, responsible gambling support, audits or other required purposes. Once retention is no longer necessary, information will be handled in accordance with applicable procedures.

5. Player privacy rights and requests

Players may have rights to ask what personal information is held about them, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of information where appropriate, and withdraw consent to marketing. These rights may be subject to legal, security, verification and record-keeping requirements. A request may not always be completed in full where information must be retained or where disclosure could create a security or privacy risk.

To exercise privacy rights, players should contact support@dogeaucasino.best. The request should explain what information or action is being requested and include enough detail to help identify the relevant account. For security, the site may need to verify the requester’s identity before providing information, changing records, withdrawing marketing consent or processing a deletion request.

Access: ask for a copy or summary of personal information held about you, where access can be provided.
Correction: identify information that is inaccurate, outdated or incomplete and request an update.
Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to retain it.
Marketing consent: withdraw consent to promotional communications or update marketing preferences.
Questions or complaints: contact support@dogeaucasino.best if you have concerns about how information is collected, used or stored.

A request may be refused or limited where providing the information could affect another person’s privacy, compromise security or fraud controls, interfere with legal obligations, or require records that must be retained. If a request cannot be completed in full, the reason and any available options will be explained where appropriate. Players should not send unnecessary sensitive documents or payment information when making a privacy request.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or legal requirements. The latest version will be made available on the website, with an updated date or other notice where appropriate. Players should review this page occasionally to remain informed about how personal information is handled. Continued use of the website after an update may indicate acknowledgement of the revised policy, subject to any notice or consent requirements that apply.